Melbet Privacy Policy

Personal data collected

The website may collect personal information and related data needed to deliver its services and meet legal and security obligations. This can include:

• Identity details (name, date of birth, nationality, and verification documents when required)
• Contact details (email address, phone number)
• Account details (username, password in encrypted or hashed form)
• Payment and transaction information (deposit and withdrawal records, payment method identifiers, fraud prevention signals)
• Technical and usage information (device identifiers, IP address, browser data, login history, website activity logs)
• Customer support information (messages, complaint records, verification communications)

Purposes of collection

Personal data may be collected and processed to:

• Create and manage a user account
• Verify identity and age, and apply responsible gambling controls
• Process transactions and prevent fraud
• Maintain website security and protect users
• Comply with applicable legal requirements that apply to the operator and its partners

Protection measures

Technical and organisational measures are used to protect information against loss, misuse, unauthorised access, alteration, or disclosure. Measures may include:

• Access controls with role based permissions
• Encryption in transit for data sent through secure connections
• Monitoring and logging for security and anti fraud purposes
• Internal policies for staff confidentiality and restricted access
• Vendor due diligence for service providers that handle data

User rights

Users may request:

• Access to personal data held about the user
• Correction of inaccurate or incomplete information
• Deletion of personal data in cases where continued processing is not required for legal, security, dispute, or transaction reasons

Bangladesh legal context

This document is designed for users in Bangladesh and reflects privacy, security, and lawful processing expectations under applicable Bangladesh laws and regulations that may relate to electronic records, cyber security, and consumer protection. Some processing may also be required to meet the operator’s licensing and anti fraud obligations where the service provider is established.

Personal data and related information may be used for lawful and transparent processing connected with website operation and account services. Typical uses include:

• Account administration, login management, and customer support
• Identity checks, fraud prevention, risk management, and security monitoring
• Payment processing for deposits and withdrawals, and transaction reconciliation
• Technical maintenance, troubleshooting, and service quality improvement
• Analytics to understand website performance, user activity patterns, and feature usage
• Compliance actions, including verification steps, audit support, and responding to lawful requests
• Marketing communications only where consent exists or where permitted by applicable rules, with opt out options in account or message settings when available

Personal data is not used for purposes that are incompatible with the reasons it was collected, unless a lawful basis exists and the user is informed where required.

Access, update, and correction

Users can review and update certain account details through account settings. If information cannot be changed through the account, a request can be submitted through customer support. Identity confirmation may be required before releasing or changing sensitive data.

Deletion requests

A request to delete personal data may be accepted when retention is no longer necessary for:

• Transaction records and payment reconciliation
• Security, fraud prevention, and account protection
• Legal compliance, dispute handling, or enforcement of terms

If deletion is granted, the operator may retain limited records as required for legal and security purposes.

Security checks and payment processing

Use of the website indicates consent to reasonable security and anti fraud checks. Users also agree that payment data and related transaction information may be processed by payment service providers, banks, and relevant financial partners to complete deposits and withdrawals.

The website services are intended for users aged 18 years and above. Age cannot be fully verified without documents, and identity checks may be requested to confirm age and identity.

If a parent or legal guardian believes that a minor has submitted personal information, a request can be made to customer support to review and delete that information where appropriate. Additional details may be requested to confirm the relationship and protect the account from unauthorised actions.

Personal data may be processed outside Bangladesh when the operator’s partners, technical infrastructure providers, payment processors, analytics providers, or customer support systems operate in other countries. Use of the website indicates consent to this cross border processing.

Confidentiality and security obligations are expected to apply to partners that process information. Access is limited to what is necessary to deliver services, meet security obligations, and support lawful processing.

This Privacy Policy forms part of the rules that govern use of the website. Legal notices and applicable rules can affect how parts of this document apply in particular situations, including compliance obligations, dispute handling, and enforcement actions.

This policy applies once the user accepts it through website use or another form of acceptance that the website may require, such as clicking acceptance during registration or continued use after an update.

Cookies are small files stored on a device that help websites work properly and remember certain information. The website may use cookies and similar technologies for:

• Basic website operation and security
• Statistics and performance measurement
• Behaviour analysis to understand how users navigate the website
• Personalisation, such as language choices and session preferences
• Service improvement and issue detection

Cookie retention can be up to 1 year, depending on the cookie type and its purpose. Users can manage cookies through browser settings, but blocking some cookies can affect website functions.

Use of the website confirms full acceptance of this Privacy Policy. The current published version applies at the time of use. Continued use after updates indicates acceptance of the updated document.

Personal data may be shared with third parties only when necessary for lawful processing and operation of services. This may include:

• Payment service providers and banks for transaction processing
• Identity verification and fraud prevention service providers
• Technical vendors that host or maintain website systems
• Professional advisers for audits, compliance support, or dispute handling
• Law enforcement, regulators, or courts when required by law or for legal claims

If a specific third party list is displayed on the website, the purposes and scope follow that information. If no list is displayed, users are informed through this document that sharing may occur for the purposes described above. Submission of personal information and continued use of the website indicates consent to such sharing when it is necessary for service delivery, legal compliance, or security.

The website can contain links to external websites that are managed by third parties. Those websites follow their own privacy policies and data practices.

The operator is not responsible for the collection, processing, or security of personal information on external websites. Users should review external privacy policies before submitting personal data on third party websites.